Privacy Policy

Effective date: 11 September 2025

Who we are

The Classic Hair Company is a professional hair salon in Tilbury, Essex. We respect your privacy and protect your personal data. We act as the Data Controller for the information we hold about you.

The Classic Hair Company
Montreal Road, Tilbury, Essex, RM18 7QX
Telephone 01375842568
Email classichaircompany@gmail.com

How to contact us

If you have any questions about this notice or the way we handle your data, please contact us using the details above.

The information we collect

We only collect information we need to deliver our services and run our salon. This may include

  • Identity and contact details. Name, email address, telephone number, postal address.
  • Appointment details. Bookings, notes about your service, stylist preferences, photographs with your consent.
  • Consultation details. Hair goals, colour history, patch test results, and where relevant health information that may affect your service such as allergies or medical treatment related to hair loss or wig fitting.
  • Transaction details. Services purchased, products purchased, prices, and payment method. We do not store full card details.
  • Marketing preferences. Your choices about how we contact you.
  • Website and social media interactions. IP address, device type, pages viewed, and cookie preferences.

How we collect your data

We collect data in the following ways

  • Directly from you when you call, email, message us, visit the salon, book online, or fill in a consultation form.
  • Automatically when you use our website through cookies and similar technologies.
  • From third parties such as online booking tools, payment providers, review sites, and social media platforms when you choose to interact with us there.

How we use your data and our lawful bases

We use your information to

  • Manage appointments and provide salon services. Lawful basis. Contract.
  • Keep essential service notes so we can look after you safely. Lawful basis. Legitimate interests and in some cases consent.
  • Send booking confirmations, reminders, updates, and important service messages. Lawful basis. Contract and legitimate interests.
  • Take payment and manage accounts. Lawful basis. Contract and legal obligation.
  • Send salon news and offers if you choose to receive them. Lawful basis. Consent or legitimate interests, with an easy opt out at any time.
  • Improve our website and services. Lawful basis. Legitimate interests.
  • Meet legal and insurance requirements. Lawful basis. Legal obligation and legitimate interests.

Special category data

For some services we may record health information, for example allergies, scalp sensitivity, or medical treatment connected to hair loss and wig consultations. We only record this with your clear consent and we use it only to provide a safe service. You can withdraw consent at any time, although this may affect the services we can offer.

Marketing preferences

We like to keep clients informed about salon news, tips, and offers. We will only send marketing if you have given consent or where the law allows. You can change your preferences or opt out at any time by using the unsubscribe link in our emails or by contacting us.

Sharing your information

We share data only when needed and only with trusted partners who act on our instructions

  • Booking and appointment systems
  • Payment service providers
  • Email and text message platforms
  • IT and website support
  • Product suppliers if a safety query or product recall affects you
    Each partner is required to keep your data secure and to use it only for the agreed purpose. We do not sell your personal data.

International transfers

Some providers may store data outside the United Kingdom. Where this happens we ensure appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision.

How long we keep your data

We keep personal data only for as long as needed

  • Active client records are kept while you remain a client.
  • Basic client and service records are usually kept for up to six years to meet insurance and legal requirements.
  • Financial records are kept for at least six years.
  • Consultation and patch test records are kept for the period required by our insurers.
    When data is no longer needed it is securely deleted or anonymised.

Your rights

You have the right to

  • Access your personal data
  • Ask us to correct inaccurate data
  • Ask us to delete your data where we have no good reason to keep it
  • Restrict or object to certain processing
  • Receive your data in a portable format
  • Withdraw consent at any time where consent is our lawful basis
    To exercise your rights, contact us using the details at the top of this page.

Cookies and similar technologies

Our website uses cookies to make the site work and to help us understand how it is used. You can control cookies through your browser settings. Some features may not work correctly if you disable cookies.

Links to other websites

Our website may contain links to other sites. Those sites have their own privacy notices. We are not responsible for their content or privacy practices.

Changes to this policy

We may update this notice from time to time. The latest version will always be posted on our website with the effective date shown at the top.

How to complain

We hope to resolve any concerns quickly. You can contact us using the details below
The Classic Hair Company
Montreal Road, Tilbury, Essex, RM18 7QX
Telephone 01375842568
Email classichaircompany@gmail.com

You also have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk.